Use of ProNIC™ Solutions' cPanel licensing services constitutes the acceptance of these terms of service in their latest form.


Customer Information:
Customer shall keep accurate information on file concerning customer's name, email address, billing address and telephone number. Customer may update this information online by logging into the CMI (Customer Management Interface) at http://www.pronicsolutions.com/cmi/ Your cPanel license(s) may be suspended or terminated, and will be subject to late fees and charges, if receipt of your invoices or other communications from ProNIC™ Solutions is delayed or prevented due to a change in such information, which has not been kept updated in a timely manner.

Payments:
All external cPanel license accounts must be paid with a major credit card and will be billed automatically on a monthly basis. In the event that a credit card is declined, the customer will be notified by email. Past due accounts that are not brought current within ten (10) days of the first failed attempt will be subject to termination. Customers that are subject to cPanel license termination for non-payment will be entered into a delinquent database, which might prevent them from obtaining additional cPanel licenses from ProNIC™ Solutions or any other cPanel license distributor in the future.

Taxes:
Client will pay and indemnify and hold ProNIC™ Solutions harmless from any and all taxes associated with or arising from client's use of the Services, including any penalties and interest and any costs associated with the collection or withholding thereof.

Refunds:
ProNIC™ Solutions' 30-day money back guarantee does not apply to external cPanel licenses. All payments made are non refundable.

Cancellations:
ProNIC™ Solutions reserves the right to cancel any cPanel license for violating any of these Terms and Conditions without any refund of service. ProNIC™ Solutions will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any cPanel license at any time for any reason without refund.
If you wish to cancel/terminate your cPanel license with ProNIC™ Solutions, please contact our billing department via the help desk. Your can cancel your cPanel license at any time, however, we do require 3 business days notice in order to complete your current billing cycle. Refunds will not be made under any circumstances to customers that request cancellation after their billing cycle has rolled over and a new invoice has been generated.

Limitation of Liability:
In no event shall ProNIC™ Solutions be liable for damages resulting from loss of data, profits, or for any incidental, indirect, punitive or consequential damages in connection with these terms and conditions or in connection with any cPanel license. In no event ProNIC™ Solutions cumulative liability exceed an amount equivalent to charges payable for your cPanel license package during the period damages occurred.

Privacy:
ProNIC™ Solutions will not sell or disclose your information with anyone without your explicit consent. ProNIC™ Solutions cooperates with those attempting to minimize Internet abuse, and reserves the right to institute mechanisms as part of its efforts to reduce such abuse.

Technical Support:
Tier 1 cPanel licenses do not include technical support from ProNIC™ Solutions and are intended for users who have extensive knowledge of cPanel. Tier 1 cPanel license customers can still obtain technical support from ProNIC™ Solutions for an hourly fee. The fee may be modified by ProNIC™ Solutions from time to time and can be viewed at the following URL: http://www.pronicsolutions.com/cp/pricing.htm

Tier 2 cPanel licenses are entitled to "Free Technical Support", however, technical support is only available via the help desk and is limited to issues directly related to the cPanel software. cPanel servers can be administered totally via the web-based admin interface (cPanel/WHM). ProNIC™ Solutions will not support anything done outside of these web-based interfaces, specifically any modification of files from a telnet or console shell (this includes, but it not limited to the configuration files, software programs and data that are part of the server operating system) that results in improper or impaired function of the product or system failure. This excludes modification of files by employees of ProNIC™ Solutions.

Upgrades and Security Updates:
Upgrades and updates are released quite frequently by the cPanel developers as things are constantly changing. These upgrades and security updates are free, and emails/news notices are sent out periodically providing you with information regarding these updates and changes and why they are important/necessary.

Bug Reporting:
In cases of bug reports and feature requests, please be sure to fill out the correct form for these on the support page of the cPanel web site (http://support.cpanel.net). These generally get passed along to their development team and no guaranteed time is made for response or completion of the request. Many times for feature requests, it may take several weeks or months for the developers to find a proper solution or make necessary updates/changes.


CUSTOMER AGREES TO HOLD PRONIC SOLUTIONS HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED AGAINST PRONIC SOLUTIONS, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, IT'S AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO HOLD HARMLESS PRONIC SOLUTIONS AGAINST LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH PRONIC SOLUTIONS' SERVICES; (2) ANY MATERIAL SUPPLIED BY CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY; ( 3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM PRONIC SOLUTIONS' SERVICES.