Our web hosting services are backed by the following guarantees.

30 Day Money Back Guarantee

ProNIC™ Solutions offers a full and unconditional, 30-day money back guarantee on all shared hosting packages. If for any reason our services do not reach or exceed your expectations, please let us know within the first 30 days of service and we will issue a full refund. No questions asked.


99.9% Web Site Uptime Guarantee

ProNIC™ Solutions guarantees your shared or reseller hosting site will always be online. If during any given month, your web site does not meet at least 99.9% uptime, you will be entitled to receive a service credit.

Please see the Shared Hosting TOS (Terms of Service) for more information. * Not available on dedicated hosting. Domain registrations are non refundable as per ICANN rules.


2 Hour Ticket Response Guarantee

We strongly believe that customers should never have to wait hours or days to get a response when they require technical assistance. ProNIC™ Solutions guarantees that your support ticket will be answered in 2 hours or less or you will entitled to a $2.00*† credit on your account.

* Only applies to tickets submitted to our technical support departments. Tickets submitted to the sales, billing and domain registration departments are answered during business hours only and are not covered under this guarantee.

† When you submit a ticket via email or the help desk, you will automatically receive an email message within minutes with a ticket number for tracking purposes. If you do not receive the message, please try submitting your ticket again making sure you specify a valid email address on the ticket submission form. The 2 hour ticket response guarantee will does not apply if you do not obtain a ticket number.